Returns & Exchanges
At COOLA, we want you to love your organic suncare and skincare products, which is why we offer a 30-day satisfaction guarantee for items purchased directly from our site. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure your skin stays protected and glowing.
Initiate Your Request
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return or exchange and print the prepaid USPS shipping label provided by our system.
Pack and Ship
Securely package your items in the original box if possible, attach the return label, and drop it off at any authorized USPS location.
Receive Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing